Frequently Asked Questions
Everything you need to know about shopping at The New Yorker.
What are your standard shipping times?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location but usually arrive within 10-14 business days.
What is your return policy?
We accept returns on all unworn and unwashed items within 30 days of purchase. Items must be returned in their original packaging with all tags attached for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.